Privacy Policy
Last updated: 9 September 2026
Waldron Build Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, submit an enquiry through our website or social media advertising, or become a client of Waldron Build Limited.
Who we are
Waldron Build Limited is a construction company providing residential building services including loft conversions, extensions, renovations and associated design and build services.
For the purposes of UK data protection legislation, Waldron Build Limited is the data controller responsible for the personal information we collect and process.
Waldron Build Limited
Basingstoke, Hampshire, United Kingdom
Email: info@waldrongroup.co.uk
Information we may collect
When you contact us or interact with our business, we may collect information including:
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Your name
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Telephone number
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Email address
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Property or project address
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Details about your proposed building project
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Architectural drawings, photographs or other information you provide about your property
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Your approximate project budget and anticipated timescale
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Details of previous communications with us
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Information submitted through our website, Facebook, Instagram or other advertising platforms
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Information required to prepare quotations, contracts and manage your project
We may also collect limited technical information when you use our website, such as information collected through cookies, analytics tools and similar technologies.
How we collect your information
We may collect your personal information when you:
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Complete a form on our website
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Complete one of our Facebook or Instagram lead forms
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Contact us by telephone, email, WhatsApp or social media
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Request a quotation or consultation
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Meet with us regarding a potential project
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Enter into a contract with us
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Provide information during the course of a construction project
Where you submit an enquiry through a third-party platform such as Facebook or Instagram, information you choose to provide through that platform may be passed to Waldron Build Limited so that we can respond to your enquiry.
How we use your information
We may use your personal information to:
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Respond to your enquiry
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Contact you regarding your proposed project
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Arrange consultations and site visits
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Prepare estimates and quotations
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Provide design and build services
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Manage contracts and construction projects
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Communicate with you throughout your project
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Maintain records relating to quotations, projects and customer communications
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Provide aftercare, warranty and customer service
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Improve our services and customer experience
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Meet our accounting, tax, insurance and legal obligations
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Protect our business and establish, exercise or defend legal claims
Information submitted through our website or advertising campaigns may also be transferred into our customer relationship management (CRM) system so that we can manage your enquiry and communications efficiently.
Our lawful basis for using your information
Depending on the circumstances, we process your personal information because:
You have asked us to take steps before entering into a contract — for example, where you request a quotation or ask us to assess your proposed project.
It is necessary to perform a contract with you — for example, once you appoint Waldron Build Limited to carry out works.
We have a legitimate business interest — for example, managing enquiries, maintaining appropriate business records, improving our services and following up on genuine enquiries, where those interests do not override your rights and interests.
We have a legal obligation — for example, where information must be retained for accounting, taxation or other legal requirements.
You have provided consent — where consent is specifically required.
Marketing communications
Submitting an enquiry does not automatically mean that you have agreed to receive unrelated marketing communications from us.
Where required by law, we will ask for your consent before sending marketing communications by email, text message or other electronic methods.
You may withdraw your consent or ask us to stop sending marketing communications at any time.
This distinction is worth keeping: someone asking you to contact them about their loft conversion enquiry is different from giving permission for ongoing promotional emails or texts. The ICO specifically distinguishes requested communications from future direct marketing.
Who we may share information with
Where necessary, we may share relevant information with trusted third parties involved in providing or supporting our services, including:
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Architects and designers
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Structural engineers
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Building control providers
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Specialist consultants
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Subcontractors and trades
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Suppliers
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Accountants and professional advisers
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Insurance providers
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IT, CRM and business software providers
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Website, advertising and communications providers
We only share personal information where there is a legitimate reason to do so and only information reasonably necessary for the relevant purpose.
We do not sell your personal information.
Facebook and Instagram enquiries
Waldron Build Limited may advertise its services through Facebook and Instagram.
If you complete one of our lead forms, information such as your name, telephone number, email address and answers to project-related questions may be provided to us.
We use this information primarily to assess your enquiry and contact you about the building project you have expressed an interest in.
Your use of Facebook and Instagram is also subject to the privacy terms and policies of the relevant platform.
CRM and business systems
We may store information relating to prospective and existing clients within our CRM and other business management systems.
This allows us to manage enquiries, quotations, appointments, projects and communications.
We take reasonable steps to ensure that providers handling personal information on our behalf have appropriate security and data protection arrangements in place.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, insurance and contractual requirements.
Different information may therefore be retained for different periods.
Where an enquiry does not proceed to a project, we will periodically review whether there remains a legitimate reason to retain the information.
Where you become a client, certain records may need to be retained for longer periods for contractual, warranty, accounting, taxation, insurance or legal purposes.
How we protect your information
We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.
Your rights
Under UK data protection law, depending on the circumstances, you may have rights including:
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Accessing personal information we hold about you
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Asking us to correct inaccurate information
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Asking us to delete certain information
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Asking us to restrict how your information is used
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Objecting to certain uses of your information
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Withdrawing consent where we rely upon consent
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Requesting transfer of certain information
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If you wish to exercise any of these rights, please contact us at:
You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO).
Information Commissioner's Office
Cookies and website analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors interact with it and improve our website and advertising.
Where consent is legally required for non-essential cookies or similar technologies, we will request that consent before using them.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, systems or legal requirements.
The latest version will be published on our website with the date it was last updated.
Contact us
If you have any questions about this Privacy Policy or how Waldron Build Limited handles your personal information, please contact:
Waldron Build Limited
Basingstoke, Hampshire, United Kingdom
Email: info@waldrongroup.co.uk